Three-year complaint right
Under Swedish consumer sales law, consumers normally have the right to complain about defects for three years from receipt of the goods. Depending on the circumstances and applicable law, we may offer repair, replacement, a price reduction or a refund.
Not covered
Normal wear (rubber strip, tyres), misuse, accident damage or your own modifications.
How to claim
Contact customer service via the contact form with your order number, a description of the problem and, if possible, photos. For a justified complaint, you should not have to bear necessary and reasonable costs of remedying the defect.
This page does not restrict consumers’ mandatory rights under applicable law.