1. 15-day right of withdrawal
As a consumer shopping through the BlizKing website, you have a 15-day right of withdrawal. The withdrawal period begins on the day after you receive the goods.
You must notify us by email within the withdrawal period if you wish to withdraw from your purchase.
After notifying us, you must send the goods back to our designated return address in Sweden within 14 days.
2. Return shipping
If you withdraw from your purchase, you are responsible for the direct cost of return shipping.
You may choose a suitable carrier. The goods should be carefully packaged to reduce the risk of damage in transit.
The cost of return shipping depends on the country of dispatch, parcel weight and dimensions, and the chosen shipping service. You can check the price with the carrier. If the goods cannot be returned by ordinary post, we will inform you of the estimated return cost before purchase.
3. Condition of returned goods
You have the right to examine the nature, characteristics and functioning of the goods to the extent necessary to assess them.
If you handle the goods beyond what is necessary and this causes a reduction in value, we may make a deduction for that loss in accordance with applicable law. Opening the packaging alone does not cancel your right of withdrawal.
4. Refunds
Following a valid withdrawal, we will refund the payment within the period prescribed by law. The refund includes the price of the goods and the cost of our least expensive standard delivery option.
Any additional cost for a more expensive delivery option will not be refunded.
Where permitted by law, we may withhold the refund until we have received the goods back or you have provided evidence of having returned them. Refunds are normally made using the original payment method.
5. Complaints and defective goods
If the goods have a manufacturing defect, were damaged in transit, have missing parts or do not match your order, please contact us as soon as possible. Provide your order number, describe the issue and, if possible, attach photographs.
Under Swedish consumer sales law, consumers normally have the right to complain about defects for three years from receipt of the goods. Depending on the circumstances and applicable law, we may offer repair, replacement, a price reduction or a refund.
For a justified complaint, you should not have to bear necessary and reasonable costs of remedying the defect.
6. Contact us
Need help with a return or complaint? Contact BlizKing customer service: blizking@163.com
Return address: Linnévägen 5, 802 67 Gävle, Sweden
Please include your order number so that we can help you as quickly as possible.
This policy does not restrict consumers’ mandatory rights under applicable law.